Web Easy 10 disappears Options

[ccarter]

Hi, I was wondering if anyone could help me with a problem. I purchased Web Easy 10 and have done quite a few web sites with it. However, if WE10 remains inactive for a few days, when I try to load the software, the Web Easy hosting activation message pops up. When I click to minimize that message then the software disappears. Gone! Then, I have to reload the software from the disc and put in the serial number. I have tried to contact support at Avanquest but no luck there. They just don't get back to me at all! Is there some way to keep the program from disappearing? Thanks for any help or suggestions.