URGENT - Site down, Help required!, SQL, database error?! Options

[gordo147]

Hi there, I need some urgent help, (www.digitall-comms.co.uk)

So I wad adding metadata to some of the products in the admin panel of the CMS system 'magento', and I normally get around a 1 second refresh rate when hitting save.

I clicked save as usual after already doing about 80 products and then saving animation was displayed as usual, but it lasted for about 5-8 mins, so i refreshed the page but it never loaded again.

So I closed my browser and now the website, nor the admin panel can be accessed?!

So now the site is totally down?!

So I then checked the server status on Iwebtool:

Iwebtool - Check Server Status - Online/Offline Checker - iWEBTOOL.com[/url] it gave me this report:

Server Status for digitall-comms co uk

HTTP: The website is accessible!
FTP: Connected to the FTP!
MAIL (Pop3): Pop3 connected successfully!

MAIL (SMTP): Failed connecting to SMTP
MySQL: The MySQL seems to be offline

I need this website back online asap and I need help as I have no idea what’s gone wrong!

Many thanks

[pandy]

SiteUptime says it's down.
http://siteuptime.com/users/quickcheck.php...mp;Action=Check
(It may take some time before the page loads when you click the above link.)

Ping from my machine is normal though. Maybe Apache (or whatever server software they run) is down, but the server itself (the computer) is running.

[gordo147]

Thanks alot for your reply pandy!

How would i get the apache running again? Would rebooting the server from the host's site help?

Cheers

[pandy]

Unless you have a dedicated or virtual server you can't and it isn't your problem. If Memset has a support forum, go there and check what's going on. If they don't, submit a support ticket. I don't see anything about server status on their site, but maybe you need to be logged in?

If you do have your own server, yes, I would restart Apache. I'm not sure this is the problem, but I think so and restarting won't make it worse.

Anyway, if the server is down, it has nothing to do with you editing the pages. It was just a coincidence.

[gordo147]

I was sure that I couldn't have done anything wrong from where I was, but I still wasn't sure aha!! so thank you for that

I'l get in contact with the host, send a few emails and see where that gets me, if that doesn't work I'm sure you'll hear from me again,

thanks again for the help!

[pandy]

I see your site is back now. Did they tell you what the problem was?

BTW you can cause your site, but not the whole server, to go bonkers if you for example make a mistake when you edit your .htaccess file, but not by editing normal HTML, CSS and JS files. If your site is based on PHP templates it can also happen if you make a mistakes in those, but it's still only your site that's affected and a fat error message would be displayed.