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> Password change is not supported by your site, I see no place to change a password.
vbano
post Apr 18 2014, 12:44 PM
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I see no place to change a password. The reset does not send me email after waiting 15 minutes.
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pandy
post Apr 18 2014, 02:50 PM
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Look at the left column in your control panel. Last under the second heading from the bottom, OPTIONS, you have Change Password.

Don't know if it works to link.
http://forums.htmlhelp.com/index.php?act=UserCP&CODE=28
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vbano
post Apr 20 2014, 07:20 PM
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QUOTE(pandy @ Apr 18 2014, 02:50 PM) *

Look at the left column in your control panel. Last under the second heading from the bottom, OPTIONS, you have Change Password.

Don't know if it works to link.
http://forums.htmlhelp.com/index.php?act=UserCP&CODE=28

Thanks, I eventually found that reset too but after I asked for a reset. Too late for changing my password and, with not getting a response to a reset, it looks like my account is toast.
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pandy
post Apr 20 2014, 07:48 PM
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Really? Then how come you can use it?
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Christian J
post Apr 21 2014, 06:35 AM
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QUOTE(vbano @ Apr 21 2014, 02:20 AM) *

I eventually found that reset too but after I asked for a reset.

Did you use the Lost Password form at http://forums.htmlhelp.com/index.php?act=Reg&CODE=10 ? Haven't tested myself, but I don't think it resets anything, it's just supposed to send an email. Only after you've received such an email (and followed the link in it) can you change password. If you haven't received any email your old password should still work, and can be changed like pandy suggested.
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vbano
post Apr 22 2014, 12:44 PM
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QUOTE(pandy @ Apr 20 2014, 07:48 PM) *

Really? Then how come you can use it?

Good question. I never logged out. It just fails to accept the new password when the old one is in limbo from a failed reset.
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pandy
post Apr 22 2014, 08:31 PM
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Have you checked your spam folder? Tried the reset again?
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vbano
post Apr 22 2014, 10:37 PM
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QUOTE(pandy @ Apr 18 2014, 02:50 PM) *

Look at the left column in your control panel. Last under the second heading from the bottom, OPTIONS, you have Change Password.

Don't know if it works to link.
http://forums.htmlhelp.com/index.php?act=UserCP&CODE=28

I do not see a way to get to my control panel again but your link does work and the password change also did work this time.
Thanks.
Suggestions:
Maybe the web design can be improved for my next password change.
Also maybe the help search on "password" should tell the user how to change it.
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pandy
post Apr 23 2014, 11:02 AM
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"My Controls" in the blue menu at the top of the page.

A search for "change password" takes you to this page that tells you where to change the pw.
http://forums.htmlhelp.com/index.php?act=H...DE=01&HID=4

A search for only "password" returns the above page plus the page about how to reset a lost pw.
http://forums.htmlhelp.com/index.php?act=H...DE=01&HID=3
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